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Jun 15, 2024
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ITOM 6203 - Operations Management
Credits: 2
Examines the fundamental concepts and techniques necessary for attaining a world-class performance in service and manufacturing operations, using a process management viewpoint to address a variety of strategic and operational issues. Consists of two interlinked modules: 1) process analysis, design, and improvement with exercises and cases to illustrate concepts such as capacity, cycle time, bottlenecks, and theory constraints and 2) improving medium- to long-term operational processes, with topics such as inventory management, supply chain management, and operations strategy. Introduces ways information technology is being used to reengineer and dramatically improve business processes.
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