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May 08, 2024
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HDDR 6347 - Systems Design in Dispute Resolution
Credits: 3
Executives in the new millennium are facing an ever-increasing number of organizational disputes in the form of customer complaints, employee grievances, charges of discrimination, contractual disagreements, lawsuits, and unhealthy competition within and between work groups. Organizations often handle these conflicts on a case-by-case basis or with adversarial approaches that can escalate the situation and result in expensive solutions later on. Effective dispute resolution systems offer a constructive approach to managing a wide range of organizational conflicts, and provide an integrative and comprehensive way to minimize conflict and resolve disputes when they arise.
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