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Nov 29, 2023
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HDDR 6349 - The Role of the Ombudsman in Organizational Conflict
Credits: 3
Organizations implement ombuds programs to address workplace conflict. This course explores ombuds programs as essential components of an integrated dispute resolution system. It covers the history and development of the ombuds profession, theoretical and practical concepts, professional standards of practice, ethics, legal, and regulatory considerations, while acknowledging individual, group, and systemic issues that contribute to conflict. Students learn practical skills and strategies that are unique to the ombuds practice and review conflict management skills. Through lecture, discussion, interactive exercises, role-playing, and case studies, participants gain a functional knowledge of the ombuds practice and profession.
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