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Apr 18, 2024
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HDDR 6381 - Engaging in Conflict in the Health Care Workplace
Credits: 3
The health care industry’s struggle with provider-administration trust, physician-nurse relations, and patient satisfaction comprises the backdrop of this course. Explores challenging, high-stakes relationships that affect all health care stakeholders. Focuses on the complex and potentially adversarial interactions among patients, providers, and organizations, with an emphasis on provider contributions. Addresses problems such as bullying, burnout, disruptive behavior, nonproductive communication, and resistance to change. Students develop and practice skills drawn from negotiation, mediation, facilitation, and executive coaching to address these and other critical health care conflict issues. Assigned readings are augmented with class exercises and pertinent case studies.
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